SWOT Analysis is the activity to identify key Strengths, Weaknesses, Opportunities and Threats for a professional to grow in their career or a leader managing a business function. By identifying Strengths, Weaknesses, Opportunities, and Threats, one can gain a clear understanding of where they excel, where they need improvement, and how they can leverage opportunities
In this course, you will learn the basics of CRM, such as what it is, why it is important, and how it can benefit your business. You will also explore some of the latest trends and challenges in CRM, such as data privacy, social media, artificial intelligence, and customer experience. By the end of this course, you will be able to apply CRM principles and practices to your own business context and goals.