ERP and CRM Fundamentals

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Categories CRM

About Course

In this course, you will learn the basics of CRM, such as what it is, why it is important, and how it can benefit your business. You will also explore some of the latest trends and challenges in CRM, such as data privacy, social media, artificial intelligence, and customer experience. By the end of this course, you will be able to apply CRM principles and practices to your own business context and goals.

Familiarize participants with the concept and importance of ERP & CRM in business
Provide an overview of the key components and functionalities of ERP & CRM systems
Understand the benefits and advantages of CRM for both businesses and customers
Explore effective CRM strategies for enhancing customer satisfaction and loyalty
Learn how to implement and leverage ERP & CRM tools to optimize marketing efforts
Introduce participants to ERP & CRM analytics and measuring the success of ERP & CRM initiatives

Course Curriculum

ERP and CRM Essentials
The Introduction to CRM course provides an overview of Customer Relationship Management, its importance, and its impact on businesses. It covers the strategies, practices, and technologies used to manage customer interactions and data, ultimately enhancing customer relationships and driving business success.

ERP and CRM Essentials

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Need and Importance of CRM & ERP

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Types of ERP & CRM

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Quiz 1

Elements & Fundamentals of ERP & CRM
By the end of the course, participants will have a solid understanding of the elements and fundamentals of ERP and CRM, and how these systems can contribute to business growth and success. They will have the knowledge and skills to evaluate, implement, and utilize ERP and CRM systems in a marketing context.

Measuring Success of ERP & Future Trends
By the end of the course, participants will have the knowledge and tools to assess the success of ERP implementation, identify areas of improvement, and stay updated with the evolving trends in ERP, enabling them to make informed decisions and maximize the benefits of ERP in their organization.

Measuring Success of CRM & Future Trends
By the end of the course, participants will be equipped with the knowledge and skills to measure the success of CRM initiatives and stay abreast of the latest trends in the field. They will be able to evaluate and optimize CRM strategies, driving business growth and success in the marketing domain.

Benefits of ERP & CRM to organization, customers and market
The course explores these benefits in-depth and provides participants with the knowledge and skills to implement and leverage ERP and CRM systems to gain a competitive edge, enhance customer relationships, and drive business success.

Conclusion
The course concludes with the understanding that ERP and CRM systems are essential tools for organizations to enhance their operations, customer relationships, and market competitiveness. By implementing and leveraging ERP and CRM systems, organizations can optimize their processes, deliver exceptional customer experiences, and achieve sustainable success in the dynamic business landscape.

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A course by

greenestep

Sunil Kumar