Welcome to the “Mastering Business Processes” course, designed to help you improve business operations and associated business processes knowledge. You’ll learn about how integrated processes and systems can boost a company’s revenue and profits. Through a detailed case study and process visuals, you’ll see how automating important business tasks can make operations smoother and measure
In this course, you will learn the basics of CRM, such as what it is, why it is important, and how it can benefit your business. You will also explore some of the latest trends and challenges in CRM, such as data privacy, social media, artificial intelligence, and customer experience. By the end of this course, you will be able to apply CRM principles and practices to your own business context and goals.