Course Content
Introduction to GreeneStep CRM
Understand the role and significance of CRM systems in modern business operations.Gain practical knowledge of configuring and managing GreeneStep CRM System. Develop skills in user access management, reporting structures, and organization chart setup. Learn to implement effective performance management strategies using CRM tools. Learn communication and collaboration skills through CRM platforms. Acquire proficiency in setting up and optimizing business processes within GreeneStep CRM. Apply CRM systems in various business scenarios, including employee training, and day-to-day operations management. Analyze and utilize CRM data for decision-making and improving business outcomes.
0/6
Lead Gen / Lead Qualification Process
Understand the role and significance of CRM in Revenue and Sales processes. To comprehend the role of financial statements, especially the balance sheet, income statement, and cash flow statement, in evaluating sales performance. To utilize ratio analysis and common size statement analysis for evaluating sales performance and financial health. To understand how sales and revenue works inside the GS software
0/7
Customer Order Management
Management (SCM) and its role in business operations. Identify and explain key components of Distribution Management within SCM, including distribution channels, inventory management, and warehousing. Describe the order fulfillment process and its importance in ensuring customer satisfaction and efficient distribution. Analyze the significance of logistics and transportation in SCM and its impact on overall supply chain efficiency. Recognize the integration of CRM with SCM and its benefits in centralizing customer data and enhancing customer satisfaction. Explain the role of CRM systems, particularly as designed in GreeneStep's software, in streamlining operations and resource utilization within SCM. Understand the key modules and processes for SCM, including SCM, sourcing, delivery, logistics, return management, and performance indicators. Discuss the application of IT in SCM and its contribution to enhancing communication, collaboration, and decision-making across the supply chain
0/6
Purchases and Inventory Management
Identify the key activities involved in the procurement process. Recognize real-world examples of procurement activities across various industries. Learn how procurement contributes to effective supply chain management. Understand the steps involved in the procurement process in detail. Comprehend the importance of supplier assessment and key elements involved. Explore the benefits and implementation of e-procurement. Identify the advantages and risks associated with outsourcing in procurement. Grasp key aspects of inventory management and related strategies. Understand the use of ERP systems in procurement and expense management. Learn how ERP systems streamline procurement activities and enhance efficiency.
0/7
Invoicing and Tax Compliances
Explain the pivotal role of financial management in organizational success, using real-world examples. Analyze the risk-return relationship and its impact on investment decisions. Apply time value of money (TVM) concepts to assess the worth of future cash flows. Evaluate capital budgeting techniques (NPV, IRR, Payback Period) and understand capital rationing. Calculate the weighted average cost of capital (WACC) and its significance in financing decisions. Interpret EBIT-EPS analysis to determine the impact of financing choices on earnings. Differentiate between operating and financial leverage and their effects on profitability. Discuss theories of capital structure and their implications for corporate value. Formulate a dividend policy that aligns with company goals and shareholder expectations. Manage working capital effectively by optimizing cash, receivables, and inventory. Forecast working capital requirements based on business needs and market conditions. Tax management using ERP
0/7
Performance Analytics
Grasp the fundamental concepts of data, including its types, sources, and the classification of digital data. Differentiate between data science, statistics, mathematics, programming languages, databases, and machine learning. Comprehend the definition, importance, and key objectives of business data analytics within ERP systems. Learn the steps to integrate business data analytics into ERP systems and understand the role of BI tools.
0/6
Accounting and Compliance
Understand revenue recognition methods and their application in different business scenarios. Identify measurement issues related to accounts receivables and manage them effectively using ERP systems. Classify inventory types and apply appropriate valuation methods. Comprehend various depreciation methods and automate calculations through ERP systems. Accurately account for long-lived assets, including their depreciation. Distinguish between equity and liability and manage them using ERP systems. Apply lease accounting standards and manage lease agreements in ERP systems. Interpret and prepare components of an annual report using consolidated financial data from ERP systems. Grasp fundamental principles and concepts of financial accounting. Generate trial balances and prepare final accounts. Understand cost accounting terminology and the creation of cost sheets. Develop and control budgets, utilizing ERP systems for detailed cost tracking and strategic planning.
0/6
June14-GreeneStep CRM (Backup Copy 1)
About Lesson

The Bedrock: Key Financial Statements
Financial statements provide a structured and standardized overview of a company’s financial position and performance. They are essential tools for both internal and external stakeholders to make informed decisions. Let’s concentrate on three fundamental statements:

1. The Balance Sheet: A Snapshot of Financial Health
This statement represents the company’s assets, liabilities, and equity at a specific point in time. It follows the basic accounting equation: Assets = Liabilities + Equity.
Focus areas for sales analysis:
Current Assets: These assets, such as cash and Accounts Receivable (money owed by customers), are expected to be converted into cash within a year. Accounts Receivable directly reflects outstanding sales. Tracking how quickly it’s collected impacts a business’s working capital.
Current Liabilities: Short-term debts, like Accounts Payable (money owed to suppliers), are also vital for analysis. Monitoring your Accounts Payable balance is crucial to maintain cash flow and credit relationships.

2. The Income Statement: Where Profitability is Revealed
Also known as the Profit and Loss (P&L) statement, this details a company’s revenue, expenses, and the resulting net income or loss over a specific period.
Focus areas for sales analysis:
Revenue (Sales): The total income generated from your core business activities.
Cost of Goods Sold (COGS): These are the direct costs associated with producing or acquiring goods sold.
Gross Profit: Calculated as Revenue minus COGS, this key metric reveals the initial profit margin on sales.
Operating Expenses: Costs of running the business, including salaries, rent, marketing, etc.
Net Income (Profit or Loss): The final ‘bottom line’ after all expenditures are deducted from revenue.

3. The Cash Flow Statement: The Pulse of Liquidity
This statement outlines the actual inflows and outflows of cash during a period, offering a more nuanced perspective than the income statement, which may recognize revenue before payment is received.
Focus areas for sales analysis:
Cash Flows from Operating Activities: Cash generated or used by core business operations, including sales collections and payments to suppliers.
Cash Flows from Investing Activities: Cash tied to the purchase or selling of assets, such as equipment or property.
Cash Flows from Financing Activities: Cash flows related to raising capital (debt, equity) or paying dividends.