Course Content
Introduction to GreeneStep CRM
Understand the role and significance of CRM systems in modern business operations.Gain practical knowledge of configuring and managing GreeneStep CRM System. Develop skills in user access management, reporting structures, and organization chart setup. Learn to implement effective performance management strategies using CRM tools. Learn communication and collaboration skills through CRM platforms. Acquire proficiency in setting up and optimizing business processes within GreeneStep CRM. Apply CRM systems in various business scenarios, including employee training, and day-to-day operations management. Analyze and utilize CRM data for decision-making and improving business outcomes.
0/6
Lead Gen / Lead Qualification Process
Understand the role and significance of CRM in Revenue and Sales processes. To comprehend the role of financial statements, especially the balance sheet, income statement, and cash flow statement, in evaluating sales performance. To utilize ratio analysis and common size statement analysis for evaluating sales performance and financial health. To understand how sales and revenue works inside the GS software
0/7
Customer Order Management
Management (SCM) and its role in business operations. Identify and explain key components of Distribution Management within SCM, including distribution channels, inventory management, and warehousing. Describe the order fulfillment process and its importance in ensuring customer satisfaction and efficient distribution. Analyze the significance of logistics and transportation in SCM and its impact on overall supply chain efficiency. Recognize the integration of CRM with SCM and its benefits in centralizing customer data and enhancing customer satisfaction. Explain the role of CRM systems, particularly as designed in GreeneStep's software, in streamlining operations and resource utilization within SCM. Understand the key modules and processes for SCM, including SCM, sourcing, delivery, logistics, return management, and performance indicators. Discuss the application of IT in SCM and its contribution to enhancing communication, collaboration, and decision-making across the supply chain
0/6
Purchases and Inventory Management
Identify the key activities involved in the procurement process. Recognize real-world examples of procurement activities across various industries. Learn how procurement contributes to effective supply chain management. Understand the steps involved in the procurement process in detail. Comprehend the importance of supplier assessment and key elements involved. Explore the benefits and implementation of e-procurement. Identify the advantages and risks associated with outsourcing in procurement. Grasp key aspects of inventory management and related strategies. Understand the use of ERP systems in procurement and expense management. Learn how ERP systems streamline procurement activities and enhance efficiency.
0/7
Invoicing and Tax Compliances
Explain the pivotal role of financial management in organizational success, using real-world examples. Analyze the risk-return relationship and its impact on investment decisions. Apply time value of money (TVM) concepts to assess the worth of future cash flows. Evaluate capital budgeting techniques (NPV, IRR, Payback Period) and understand capital rationing. Calculate the weighted average cost of capital (WACC) and its significance in financing decisions. Interpret EBIT-EPS analysis to determine the impact of financing choices on earnings. Differentiate between operating and financial leverage and their effects on profitability. Discuss theories of capital structure and their implications for corporate value. Formulate a dividend policy that aligns with company goals and shareholder expectations. Manage working capital effectively by optimizing cash, receivables, and inventory. Forecast working capital requirements based on business needs and market conditions. Tax management using ERP
0/7
Performance Analytics
Grasp the fundamental concepts of data, including its types, sources, and the classification of digital data. Differentiate between data science, statistics, mathematics, programming languages, databases, and machine learning. Comprehend the definition, importance, and key objectives of business data analytics within ERP systems. Learn the steps to integrate business data analytics into ERP systems and understand the role of BI tools.
0/6
Accounting and Compliance
Understand revenue recognition methods and their application in different business scenarios. Identify measurement issues related to accounts receivables and manage them effectively using ERP systems. Classify inventory types and apply appropriate valuation methods. Comprehend various depreciation methods and automate calculations through ERP systems. Accurately account for long-lived assets, including their depreciation. Distinguish between equity and liability and manage them using ERP systems. Apply lease accounting standards and manage lease agreements in ERP systems. Interpret and prepare components of an annual report using consolidated financial data from ERP systems. Grasp fundamental principles and concepts of financial accounting. Generate trial balances and prepare final accounts. Understand cost accounting terminology and the creation of cost sheets. Develop and control budgets, utilizing ERP systems for detailed cost tracking and strategic planning.
0/6
June14-GreeneStep CRM (Backup Copy 1)
About Lesson

Cash Flow Management: Your Business’s Life Blood

  • Imagine Your Piggy Bank: Cash flow is like the money in your piggy bank. You get money (income) from allowances or gifts, and you spend money (expenses) on toys or snacks. Keeping your piggy bank healthy is important so you always have enough to buy what you want. Businesses need to do the same thing!
  • Why it Matters: Companies need to know how much money they have coming in and going out. This helps them avoid running out of money to pay for things like buying supplies, paying workers, and even buying cool new things to make their products!

Accounts Receivable (AR): Money You’re Waiting On

  • This is like when you lend your friend money for lunch and they promise to pay you back Friday. That money you’re waiting for is your Accounts Receivable!
  • Businesses sell stuff to customers, but sometimes customers don’t pay right away. That money owed to the business is AR.
  • Managing AR: Companies need to keep track of who owes money and remind them to pay, kind of like you’d remind your friend about that lunch money!

Accounts Payable (AP): Money You Owe

  • Like how you might owe your parents money for that cool new game, businesses sometimes buy things they’ll pay for later. That’s Accounts Payable!
  • Managing AP: Companies have to keep track of their bills and pay them on time to avoid late fees (just like you don’t want to get in trouble for not paying back your parents!).

ERP Systems for Cash Flow

  • Imagine an ERP system like a giant organizer for your company’s piggy bank.
  • It helps keep track of:
    • Money coming in from customers (like when your friend pays back their lunch money).
    • Money going out to pay bills (like when you buy that game).
  • You can see all the “money in” and “money out” clearly so you know how much is in the piggy bank at all times!

Sales Forecasting: Predicting the Future (Sort Of)

  • The Crystal Ball of Business: Sales forecasting is like trying to guess how many cookies you’ll sell at a bake sale. You look at how you did last year, whether a new cookie is popular, and even the weather forecast! Businesses do the same to predict how much they’ll sell in the future.
  • Why It Matters: If you think you’ll sell tons of cookies, you’ll buy lots of ingredients. The same is true for businesses! Good forecasts help them:
    • Make enough products.
    • Have enough staff.
    • Plan for buying new equipment if needed.

Different Forecasting Models:

  • Simple Guessing: Looking at last year’s sales and adding or subtracting a bit.
  • Trend Analysis: Looking for patterns (like if sales go up every summer).
  • Fancy Math: Using complicated formulas and historical data.
  • Forecasting and Your Piggy Bank: Knowing how much you MIGHT sell helps predict how much money will come into your piggy bank in the future!

ERP Systems for Sales Forecasting

  • ERPs store lots of information about past sales. Think of it like a super diary of every cookie you’ve ever sold!
  • It can use this information to help make those sales predictions, making your guess about how many cookies to bake much more accurate.

Example: Let’s Sell Lemonade!

  1. Cash Flow:
    • You buy lemons, sugar, and cups (Accounts Payable).
    • Customers buy lemonade and pay you (Accounts Receivable).
    • Your ERP tracks every penny in and out!
  2. Sales Forecasting
    • Last summer you sold 50 cups each day.
    • This year, there’s a heatwave predicted! Maybe you’ll sell 70 per day.
    • Your ERP can use past sales and other info to help with the guess.