Course Content
Introduction to GreeneStep CRM
Understand the role and significance of CRM systems in modern business operations.Gain practical knowledge of configuring and managing GreeneStep CRM System. Develop skills in user access management, reporting structures, and organization chart setup. Learn to implement effective performance management strategies using CRM tools. Learn communication and collaboration skills through CRM platforms. Acquire proficiency in setting up and optimizing business processes within GreeneStep CRM. Apply CRM systems in various business scenarios, including employee training, and day-to-day operations management. Analyze and utilize CRM data for decision-making and improving business outcomes.
0/6
Lead Gen / Lead Qualification Process
Understand the role and significance of CRM in Revenue and Sales processes. To comprehend the role of financial statements, especially the balance sheet, income statement, and cash flow statement, in evaluating sales performance. To utilize ratio analysis and common size statement analysis for evaluating sales performance and financial health. To understand how sales and revenue works inside the GS software
0/7
Customer Order Management
Management (SCM) and its role in business operations. Identify and explain key components of Distribution Management within SCM, including distribution channels, inventory management, and warehousing. Describe the order fulfillment process and its importance in ensuring customer satisfaction and efficient distribution. Analyze the significance of logistics and transportation in SCM and its impact on overall supply chain efficiency. Recognize the integration of CRM with SCM and its benefits in centralizing customer data and enhancing customer satisfaction. Explain the role of CRM systems, particularly as designed in GreeneStep's software, in streamlining operations and resource utilization within SCM. Understand the key modules and processes for SCM, including SCM, sourcing, delivery, logistics, return management, and performance indicators. Discuss the application of IT in SCM and its contribution to enhancing communication, collaboration, and decision-making across the supply chain
0/6
Purchases and Inventory Management
Identify the key activities involved in the procurement process. Recognize real-world examples of procurement activities across various industries. Learn how procurement contributes to effective supply chain management. Understand the steps involved in the procurement process in detail. Comprehend the importance of supplier assessment and key elements involved. Explore the benefits and implementation of e-procurement. Identify the advantages and risks associated with outsourcing in procurement. Grasp key aspects of inventory management and related strategies. Understand the use of ERP systems in procurement and expense management. Learn how ERP systems streamline procurement activities and enhance efficiency.
0/7
Invoicing and Tax Compliances
Explain the pivotal role of financial management in organizational success, using real-world examples. Analyze the risk-return relationship and its impact on investment decisions. Apply time value of money (TVM) concepts to assess the worth of future cash flows. Evaluate capital budgeting techniques (NPV, IRR, Payback Period) and understand capital rationing. Calculate the weighted average cost of capital (WACC) and its significance in financing decisions. Interpret EBIT-EPS analysis to determine the impact of financing choices on earnings. Differentiate between operating and financial leverage and their effects on profitability. Discuss theories of capital structure and their implications for corporate value. Formulate a dividend policy that aligns with company goals and shareholder expectations. Manage working capital effectively by optimizing cash, receivables, and inventory. Forecast working capital requirements based on business needs and market conditions. Tax management using ERP
0/7
Performance Analytics
Grasp the fundamental concepts of data, including its types, sources, and the classification of digital data. Differentiate between data science, statistics, mathematics, programming languages, databases, and machine learning. Comprehend the definition, importance, and key objectives of business data analytics within ERP systems. Learn the steps to integrate business data analytics into ERP systems and understand the role of BI tools.
0/6
Accounting and Compliance
Understand revenue recognition methods and their application in different business scenarios. Identify measurement issues related to accounts receivables and manage them effectively using ERP systems. Classify inventory types and apply appropriate valuation methods. Comprehend various depreciation methods and automate calculations through ERP systems. Accurately account for long-lived assets, including their depreciation. Distinguish between equity and liability and manage them using ERP systems. Apply lease accounting standards and manage lease agreements in ERP systems. Interpret and prepare components of an annual report using consolidated financial data from ERP systems. Grasp fundamental principles and concepts of financial accounting. Generate trial balances and prepare final accounts. Understand cost accounting terminology and the creation of cost sheets. Develop and control budgets, utilizing ERP systems for detailed cost tracking and strategic planning.
0/6
June14-GreeneStep CRM (Backup Copy 1)
About Lesson

Explanation of the procurement and expense management process from GreeneStep:

Explanation of the procurement and expense management process, including creating purchase quotations, purchase orders, converting them to receipts, managing purchase transactions, vendor management, and procurement activities, with examples from ERP systems:

 

Purchase Quotation Creation

The procurement process begins with creating a purchase quotation. This document requests a price quote from a vendor for specific goods or services needed by the organization. The purchase quotation includes details such as quantity, specifications, and delivery terms1.Example: In an ERP system like SAP, a user can create a purchase quotation using transaction code ME31. The quotation is then sent to potential vendors for pricing.

 

Purchase Order Creation

Once a vendor is selected and a price is agreed upon, a purchase order is generated. The purchase order is a legally binding document that commits the organization to buy the specified goods or services from the vendor at the quoted price.

Example: In Oracle Procurement Cloud, a user can convert a purchase quotation into a purchase order. The system automatically populates the order details and sends it to the vendor for fulfilment.

 

Receipt of Materials (Recording Goods Receipts)

 When the ordered goods are delivered, a goods receipt is created in the ERP system. This document confirms that the items were received and matches the purchase order. The goods receipt triggers the next steps in the procurement process, such as updating inventory and initiating payment to the vendor.

Example: In Microsoft Dynamics 365 Finance and Operations, a user can record a goods receipt by matching the delivered items to the purchase order. This updates the inventory levels and creates a payable to the vendor.

 

Purchase Transaction Management

Managing purchase transactions involves tracking the status of orders, monitoring spending, and ensuring compliance with procurement policies. ERP systems provide tools to automate these tasks and provide visibility into the procurement process.

Example: Procurement Cloud ERP can offers features such as automated workflows, real-time dashboards, and spend analytics to help organizations manage their purchase transactions effectively.

 

Vendor Management

Vendor management is the process of evaluating, selecting, and collaborating with suppliers to ensure the timely delivery of high-quality goods and services at competitive prices. ERP systems maintain a vendor database and provide tools for vendor performance tracking and communication.

Example: With an ERP system, organizations can manage their vendor relationships by onboarding new suppliers, conducting risk assessments, and monitoring supplier performance metrics.

 

Procurement Activities

Procurement activities encompass all tasks related to acquiring goods or services, including sourcing, negotiating contracts, and managing supplier relationships. ERP systems streamline these activities by providing centralized data, automated workflows, and reporting capabilities.

Example: Procurement ERP Cloud offers features such as strategic sourcing, contract management, and supplier collaboration to help organizations optimize their procurement activities.

By leveraging ERP systems, organizations can enhance efficiency, visibility, and control over their procurement and expense management processes. These systems provide a centralized platform for managing all aspects of procurement, from requisition to payment, and enable organizations to make data-driven decisions and optimize their spending.